Customer Experience Specialist

BAMA EXTERMINATING; Northport (AL); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

Job summary

Bama Exterminating in Northport, AL is seeking a Customer Service Representative to respond to inquiries, mitigate problems, and deliver an exemplary customer experience. You will work with the sales lead, manage high call volumes, and maintain accurate records in the CRM.

Ideal candidates will have a high school diploma, strong communication and listening skills, proficiency with Google Workspace, and experience with FieldRoutes. This role offers growth, benefits, and a team-focused environment.

Qualifications

• Must have graduated high school, received a G.E.D. or equivalent
• Experience working in a customer-oriented atmosphere
• Excellent active listening, interpersonal, and communication skills
• Previous experience in customer service, sales, or AR preferred
• Confident, clear, and friendly communication skills—especially on the phone
• Strong computer skills and ability to learn new systems (FieldRoutes experience is a plus!)
• Comfortable using Google Workspace is a plus (Docs, Sheets, Gmail, Calendar, etc.)
• Ability to multitask and thrive in a fast-paced environment
• Strong attention to detail and organizational skills
• A positive, can-do attitude and a team player mentality

Responsibilities

• Work closely with the sales lead to stay up-to-date on service and product knowledge
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Create records of customer interactions and follow up to ensure all questions have been answered
• Communicate frequent customer suggestions to the team to troubleshoot
• Follow scripts when managing challenging customer issues and elevate to the appropriate party when needed
• Answer a high volume of incoming calls with a positive and professional attitude
• Provide friendly, helpful customer support and problem resolution
• Handle incoming sales calls and follow provided scripts accurately
• Manage accounts receivable: send reminders, follow up on late payments, maintain AR records, and provide reports to your direct supervisor
• Work on various projects as assigned (administrative tasks, special campaigns, etc.)
• Accurately update and manage customer information in our CRM system (FieldRoutes)
• Utilize Google Workspace tools (Gmail, Docs, Sheets, etc.) effectively
• Collaborate with other team members to ensure excellent service delivery

Skills

Active listening

Interpersonal skills

Phone communication

Multitasking

Education

High school diploma/GED

Tools

FieldRoutes

Google Workspace

Job description

Bama Exterminating in Northport, AL is seeking a Customer Service Representative to respond to inquiries, mitigate problems, and deliver an exemplary customer experience. You will work with the sales lead, manage high call volumes, and maintain accurate records in the CRM.

Ideal candidates will have a high school diploma, strong communication and listening skills, proficiency with Google Workspace, and experience with FieldRoutes. This role offers growth, benefits, and a team-focused environment.