Customer Experience Specialist

OLDCASTLE INFRASTRUCTURE, INC.; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. In this entry-level role, you will be the first point of contact for customer inquiries, providing timely quotes and managing orders with a focus on excellent service. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication skills and a solution-driven mindset. This position offers a chance to grow within a supportive culture that values employee development and internal promotion. If you are ready for a rewarding challenge, apply today!

Benefits

Competitive base pay

Comprehensive medical benefits

Dental benefits

Disability benefits

Retirement savings program

Health and wellness programs

Growth and development opportunities

Qualifications

• 1+ years of customer service experience in an office environment.
• Experience in manufacturing or logistics is preferred.

Responsibilities

• Process and support customer orders and inquiries.
• Answer calls and handle email inquiries effectively.
• Coordinate with transportation, planning, and sales.

Skills

Customer Service

Communication Skills

Excel

Detail-oriented

Multi-tasking

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

NetSuite

Job description

Job ID: 508790

Non-Exempt

Oldcastle Infrastructure , a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.

Job Summary

This person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external.

Job Location

This position will be located at our Corporate office in the Perimeter area of Atlanta, GA.

Job Responsibilities

• Process and support customers' orders and inquiries related to their dedicated market
• Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
• Inform customers of the status of their orders, advising them of any changes
• Comply with company attendance standards
• Coordinate effectively with transportation, planning, engineering and sales
• Create cases in NetSuite for customer issue resolution and product design
• Basic understanding of processing EDI orders
• Working with customers to create return authorizations

Job Requirements

• 1+ years Customer Service in an office environment
• Experience working in manufacturing or logistics is preferred
• Excellent interpersonal and oral/written communication
• Comfortable user of excel
• Detail-oriented, with the ability to multi-task
• Demonstrated ability to work calmly in a fast-paced team environment
• Willing to be adaptable & flexible in our ever-changing work environment

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.