E-commerce & Customer Experience Specialist, LA

Nordic Knots; Los Angeles (CA); Remote; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic and innovative team as an E-commerce & Customer Experience Specialist, where you'll leverage your interior design expertise to enhance customer satisfaction. This role is pivotal in delivering a seamless shopping experience, from personalized design advice to managing e-commerce operations. You will thrive in a fast-paced environment, ensuring every customer interaction is memorable and impactful. Embrace the opportunity to contribute to a growing brand that values creativity and inclusivity, while working remotely from the vibrant city of Los Angeles. If you're passionate about design and customer service, this position is perfect for you!

Qualifications

• Degree in Interior Design or related field required.
• Experience in customer service and e-commerce is essential.

Responsibilities

• Advise customers on interior design choices through various communication channels.
• Manage e-commerce operations including order management and customer communications.

Skills

Interior Design

Customer Service

E-commerce Operations

Organizational Skills

Communication Skills

Zendesk

Fluency in English

Fluency in French or German

Education

Degree in Interior Design

Related Field Degree

Tools

Zendesk

Job description

We are looking for an E-commerce & Customer Experience Specialist to join our Nordic Knots team in Los Angeles. We are searching for someone with experience in interior design and a passion for creating flawless customer experiences. You should be highly organized, service-minded, and excited to help customers transform their spaces with timeless design.

The Role

As an E-commerce & Customer Experience Specialist, you will play a key role in delivering a best-in-class shopping experience. From offering personalized interior design advice to providing prompt, thoughtful solutions, you will ensure every interaction leaves a lasting positive impression. You will also be a crucial link between our customers and our digital operations, making sure everything runs smoothly behind the scenes.

Your Responsibilities

• Advise and guide customers on interior design choices and product selections via email, chat, or phone.
• Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets.
• Manage returns, process refunds, and support logistical needs across the shopping journey.
• Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance.
• Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects.

About You

• Degree in Interior Design or a related field.
• Professional experience in interior design and customer advisory roles.
• Previous experience working in customer service, e-commerce, or client-facing roles.
• Highly organized and detail-oriented, with a natural ability to juggle multiple tasks at once.
• Proactive, adaptable, and energized by working in a fast-paced, start-up environment.
• Native-level fluency in English, with excellent written communication skills.
• Zendesk experience is a big plus.
• Fluency in a second language, especially French or German, is a big plus.

Nordic Knots

Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a constantly growing team in both Sweden and the USA.

What we offer

We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where all new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.

At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team.

Please note: This position is fully remote, but applicants must reside inLos Angeles.