Customer Experience Specialist

Entertainment Travel Associates; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Entertainment Travel Associates is seeking a friendly Customer Service Representative in New Orleans, LA. You will be the first point of contact for customers, providing support and ensuring an exceptional experience across channels.

Key responsibilities include addressing inquiries, delivering accurate product information, and resolving issues with professionalism. A positive attitude and collaboration with the team are essential to success.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a calm, positive attitude.
• Proficiency with computers and customer service software (e.g., CRM systems).

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints with patience and efficiency, escalating complex issues when necessary.
• Maintain a thorough understanding of company offerings and stay up to date with changes.
• Document all customer interactions in the system accurately.
• Process orders, forms, and requests with attention to detail.
• Follow up with customers to ensure satisfaction and support retention efforts.
• Collaborate with team members and other departments to improve service delivery.

Skills

Verbal communication

Written communication

Problem solving

Calm demeanor

Education

High School Diploma

Associate or Bachelor's degree a plus

Tools

CRM software

Job description

Entertainment Travel Associates is seeking a friendly Customer Service Representative in New Orleans, LA. You will be the first point of contact for customers, providing support and ensuring an exceptional experience across channels.

Key responsibilities include addressing inquiries, delivering accurate product information, and resolving issues with professionalism. A positive attitude and collaboration with the team are essential to success.