Customer Experience Specialist

Applied-Technical-Services-LL; Marietta (GA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Applied-Technical-Services-LL is seeking a Customer Experience Specialist to own ongoing customer relationships and act as the trusted contact throughout the sales and service lifecycle. You will handle inbound inquiries, guide customers to ATS service solutions, and ensure timely follow-up through opportunity closure.

Ideal candidates have 2–4 years in inside sales or customer service, strong phone presence, excellent written communication, and solid CRM hygiene with data accuracy.

Qualifications

• 2 to 4 years in inside sales or customer service.
• Strong phone presence and written communication skills.
• Experience managing multiple client relationships in a CRM.
• CRM hygiene and accurate data management.

Responsibilities

• Act as primary point of contact for assigned customer relationships.
• Respond to customer inquiries via web, phone, and email promptly.
• Manage leads and opportunities from intake through closure with documented follow-up.
• Uncover customer needs and guide customers to ATS service solutions.
• Maintain accurate CRM records for leads, opportunities, and outcomes.
• Follow up with customers to document outcomes and next steps.
• Own assigned interactions and pipelines with accountability.

Skills

CRM management

Phone presence

Written communication

Time management

Client relationship management

Opportunity management

Education

High school diploma or equivalent

Tools

Microsoft Dynamics

Job description

The Customer Experience Specialist owns ongoing customer relationships and serves as a trusted point of contact throughout the sales and service lifecycle. This role manages inbound customer inquiries and assigned leads, guides customers through appropriate ATS service solutions, and ensures timely, accurate follow-up through opportunity closure. The position requires strong communication skills, disciplined CRM management, and the ability to manage multiple customer relationships with urgency and professionalism.Responsibilities:Act as primary point of contact for assigned customer relationshipsRespond to customer web inquiries, phone calls, and emails in a timely mannerManage leads and opportunities from intake through closure with documented follow-upUncover customer needs and guide customers to appropriate ATS service solutionsMaintain accurate and complete CRM records for all leads, opportunities, and outcomesServe as a subject matter resource for ATS service offerings and customer guidanceFollow up with customers to document outcomes, next steps, and service satisfactionMaintain ownership and accountability for assigned customer interactions and pipelinesRequired Experience and Skills:2 to 4 years of inside sales or customer service experienceStrong phone presence and written communication skillsDemonstrated ability to manage multiple client relationships simultaneouslyExperience maintaining leads and opportunities within a CRM systemStrong organization, time management, and follow-through skillsAbility to manage customer needs with urgency while maintaining accuracyAdditional requirements:High school diploma or equivalent requiredCRM experience required; Microsoft Dynamics experience preferredAbility to develop working expertise across ATS service offeringsDemonstrated consistency with CRM hygiene and data accuracyWork Conditions:Primary work performed in an office or remote office environmentFrequent use of phone, email, and CRM systemsRegular interaction with customers and internal stakeholdersAbility to manage workload in a high-volume, deadline-driven environment