Customer Service Specialist Inbound

Priority Dispatch Corp.; Florida; On-site; USD 32,000 - 46,000; Full time

Job summary

Priority Dispatch Corp. in Florida is seeking a Customer Service Specialist to join a high-volume call center serving healthcare professionals and internal teams. You will handle inbound calls, emails, and Zendesk tickets related to sample requests, orders, returns, and portal support.

The role emphasizes accuracy, accountability, and empathetic communication, with outbound follow-ups, issue resolution, and adherence to SOPs and SLAs in a fast-paced, metric-driven environment.

Qualifications

• 1–3 years of experience in customer service or call center.
• Strong verbal and written communication skills.
• Proficiency with CRM or ticketing systems.
• Ability to multitask and meet performance metrics.
• Attention to detail and accuracy.
• Ability to work in a fast-paced, metric-driven environment.

Responsibilities

• Handle inbound calls, emails, and tickets from HCPs and field reps.
• Assist with sample requests, orders, returns, and account inquiries.
• Conduct outbound calls to obtain missing information.
• Document interactions in CRM/Zendesk.
• Troubleshoot basic system and portal issues.
• Escalate complex issues to internal teams.
• Meet or exceed performance metrics including SLAs.
• Maintain professional communication with customers and partners.
• Support team with PTO coverage and schedule flexibility.

Skills

Customer service

Communication

Call center

Zendesk

CRM systems

Attention to detail

Multitasking

Account inquiry handling

Tools

Zendesk

Job description

Position Summary:We are seeking a Customer Service Specialist to join a high-volume, performance-driven call center supporting healthcare professionals (HCPs), pharmaceutical field teams, and internal stakeholders.In this role, you will handle inbound calls, emails, and tickets as well as outbound follow-ups related to sample requests, order processing, returns, and system or portal support. You will work in a fast-paced environment where accuracy, accountability, strong communication, and customer care are essential.This role is ideal for someone who takes ownership of their work, demonstrates understanding in customer interactions, and brings heart and professionalism to every engagement while maintaining performance standards.Key ResponsibilitiesHandle inbound customer service calls, emails, and CRM/Zendesk tickets from HCPs and field representativesAssist with inquiries related to sample requests, orders, returns, and account inquiries accurately and efficientlyConduct outbound calls to obtain missing information and resolve pending requestsAccurately document all interactions in CRM/ticketing systems (Zendesk or similar)Troubleshoot basic system, portal, and order-related issuesEscalate complex issues and system outages to appropriate internal teamsFollow SOPs and client-specific requirements with consistency and accountabilityMeet or exceed performance metrics including response time, quality, and resolution SLAsMaintain professional, empathetic communication with customers and internal partnersCollaborate with internal teams to ensure timely and effective issue resolutionMaintain schedule flexibility to support business needs, including occasional evening coverage and PTO coverage within the teamQualifications1–3 years of experience in customer service, call center, or contact center rolesStrong verbal and written communication skillsExperience with CRM or ticketing systems (Zendesk or similar)Ability to multitask across systems and prioritize effectivelyStrong attention to detail and accuracyAbility to work in a fast-paced, metric-driven environmentDemonstrated accountability, reliability, and follow-through in prior roles