Inbound Relationships & CRM Specialist

Applied-Technical-Services-LL; Marietta (GA); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Applied-Technical-Services-LL is seeking a Customer Experience Specialist to own ongoing customer relationships and act as the trusted contact throughout the sales and service lifecycle. You will handle inbound inquiries, guide customers to ATS service solutions, and ensure timely follow-up through opportunity closure.

Ideal candidates have 2–4 years in inside sales or customer service, strong phone presence, excellent written communication, and solid CRM hygiene with data accuracy.

Qualifications

• 2 to 4 years in inside sales or customer service.
• Strong phone presence and written communication skills.
• Experience managing multiple client relationships in a CRM.
• CRM hygiene and accurate data management.

Responsibilities

• Act as primary point of contact for assigned customer relationships.
• Respond to customer inquiries via web, phone, and email promptly.
• Manage leads and opportunities from intake through closure with documented follow-up.
• Uncover customer needs and guide customers to ATS service solutions.
• Maintain accurate CRM records for leads, opportunities, and outcomes.
• Follow up with customers to document outcomes and next steps.
• Own assigned interactions and pipelines with accountability.

Skills

CRM management

Phone presence

Written communication

Time management

Client relationship management

Opportunity management

Education

High school diploma or equivalent

Tools

Microsoft Dynamics

Job description

Applied-Technical-Services-LL is seeking a Customer Experience Specialist to own ongoing customer relationships and act as the trusted contact throughout the sales and service lifecycle. You will handle inbound inquiries, guide customers to ATS service solutions, and ensure timely follow-up through opportunity closure.

Ideal candidates have 2–4 years in inside sales or customer service, strong phone presence, excellent written communication, and solid CRM hygiene with data accuracy.