Client Care Specialist: Service & Scheduling

Benjamin Franklin Plumbing of Boise, ID; Meridian (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Extensive training

Incentive programs

Company benefits

Job summary

A plumbing service company in Meridian, MS, is seeking a Customer Service Representative to manage incoming client calls, ensuring excellent communication and prompt service. The ideal candidate will possess a high school diploma, strong verbal communication skills, and proficiency in computer software. Responsibilities include answering calls, confirming service schedules, and providing updates to clients. Join a team that values employee growth and offers competitive pay and extensive training opportunities.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Answer incoming client telephone calls and form initial impressions of the company.
• Maintain courteous and pleasant demeanor with clients.
• Ensure calls are answered before the third ring using approved greetings.
• Notify clients promptly if plumbers are delayed.
• Schedule service appointments to make up for shortfall of repair calls.

Skills

Verbal communication

Telephone communication

Computer software skills

Education

High school diploma or equivalent

Job description

A plumbing service company in Meridian, MS, is seeking a Customer Service Representative to manage incoming client calls, ensuring excellent communication and prompt service. The ideal candidate will possess a high school diploma, strong verbal communication skills, and proficiency in computer software. Responsibilities include answering calls, confirming service schedules, and providing updates to clients. Join a team that values employee growth and offers competitive pay and extensive training opportunities.