Customer Experience Specialist

Kedia Corporation; Kalispell (MT); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading corporation in customer service is seeking a dedicated customer support representative. You will be responsible for handling customer inquiries, processing orders, and resolving service complaints. Ideal candidates will demonstrate strong customer service skills and experience with CRM software like Avaya. This position offers a fast-paced work environment focused on innovation and growth within the business services field.

Qualifications

• Knowledge of customer service principles and evaluation of customer satisfaction.
• Ability to keep accurate records of interactions and transactions.
• Experience with customer relationship management (CRM) software.

Responsibilities

• Confer with customers to provide information and take orders.
• Keep detailed records of customer interactions and transactions.
• Resolve billing and service complaints effectively.

Skills

Customer service skills

Problem-solving ability

Tools

Avaya software

Microsoft Excel

Job description

A leading corporation in customer service is seeking a dedicated customer support representative. You will be responsible for handling customer inquiries, processing orders, and resolving service complaints. Ideal candidates will demonstrate strong customer service skills and experience with CRM software like Avaya. This position offers a fast-paced work environment focused on innovation and growth within the business services field.