Customer Success Specialist — Industrial Solutions

Belt Power LLC; Marietta (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

Belt Power LLC in Marietta, GA is seeking a Customer Experience Associate who is passionate about customer service, communication, and building strong relationships.

You will serve as a trusted resource for customer questions, process quotes and orders, coordinate with sales, operations, and accounting, and maintain accurate records to deliver proactive, solution-focused support that drives customer satisfaction and business growth.

Qualifications

• High school diploma or equivalent.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Ability to work collaboratively and manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a trusted resource for customer questions, orders, and service needs.
• Provide proactive communication regarding quotes, orders, delivery updates, and issue resolution.
• Work closely with sales, operations, production, and accounting teams to create a seamless customer experience.
• Maintain accurate customer and order information in company systems.
• Identify opportunities to strengthen customer relationships and support business growth.
• Deliver professional, responsive, and solution-focused customer service every day.

Skills

Communication skills

Relationship-building

Attention to detail

Organization

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM/ERP systems

Job description

Belt Power LLC in Marietta, GA is seeking a Customer Experience Associate who is passionate about customer service, communication, and building strong relationships.

You will serve as a trusted resource for customer questions, process quotes and orders, coordinate with sales, operations, and accounting, and maintain accurate records to deliver proactive, solution-focused support that drives customer satisfaction and business growth.