Customer Experience Associate

Belt Power LLC; Charlotte (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Belt Power LLC in Charlotte, NC, is hiring a Customer Experience Associate to deliver exceptional service and build strong customer relationships. You’ll handle questions, quotes, orders, and service needs with proactive communication and a solution-focused mindset.

You will coordinate with sales, operations, production, and accounting to ensure a seamless experience, maintain accurate customer data in systems, and identify opportunities to strengthen relationships and drive growth.

Qualifications

• Excellent communication and relationship-building skills.
• Strong attention to detail and organization.
• Ability to manage multiple priorities while maintaining accuracy.
• Experience with Microsoft Office and customer management systems.

Responsibilities

• Serve as a trusted resource for customer questions, orders, and service needs.
• Provide proactive communication regarding quotes, orders, delivery updates, and issue resolution.
• Work closely with sales, operations, production, and accounting teams to create a seamless customer experience.
• Maintain accurate customer and order information in company systems.
• Identify opportunities to strengthen customer relationships and support business growth.
• Deliver professional, responsive, and solution-focused customer service every day.

Skills

Communication

Relationship-building

Attention to detail

Organization

Collaboration

Tools

Microsoft Office

CRM systems

Job description

Description

Make an Impact with Belt Power

At Belt Power, we help customers keep their operations moving by providing industry-leading conveyor and material handling solutions. We're looking for a Customer Experience Associate who is passionate about customer service, communication, and building strong relationships.

What You’ll Do

• Serve as a trusted resource for customer questions, orders, and service needs.
• Provide proactive communication regarding quotes, orders, delivery updates, and issue resolution.
• Work closely with sales, operations, production, and accounting teams to create a seamless customer experience.
• Maintain accurate customer and order information in company systems.
• Identify opportunities to strengthen customer relationships and support business growth.
• Deliver professional, responsive, and solution-focused customer service every day.

Requirements

What We're Looking For

• Strong communication and relationship-building skills.
• Exceptional attention to detail and organization.
• Ability to manage multiple priorities while maintaining accuracy.
• Experience with Microsoft Office and customer management systems.
• A collaborative, positive, and customer-focused approach to work.

Why Join Belt Power?

• Join a growing organization serving manufacturing, processing, and material handling industries.
• Work alongside experienced professionals in a collaborative environment.
• Contribute directly to customer success and company growth.
• Build your career with a company committed to quality, service, and innovation.