Inside Sales Representative

Altair; Troy (MI); On-site; USD 85,000 - 95,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking company, seeking an Inside Sales Associate to join their dynamic team. This role is pivotal in shaping the customer experience and requires a motivated individual who thrives in a fast-paced environment. You will connect with clients, guiding them through their journey with electric vehicles, ensuring they receive the best possible service. If you are passionate about the automotive industry and eager to make a difference, this is the perfect chance to contribute to a company that is redefining the future of transportation. Join a team that values integrity, transparency, and a commitment to excellence.

Qualifications

• 3+ years in Sales or Customer Service, ideally with electric vehicles.
• Exceptional communication and listening skills are essential.

Responsibilities

• Provide excellent customer service and build relationships.
• Assist clients through the discovery and purchase process.

Skills

Customer Service

Sales Experience

Communication Skills

Time Management

Problem Solving

Technical Knowledge of EVs

Education

Bachelor’s Degree

Associate’s Degree

Tools

CRM Software

Job description

This range is provided by Altair. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $95,000.00/yr

Position: Inside Sales Associate - EV Electrical Vehicle - Contract

We seek an enthusiastic, organized, and hard-working Inside Sales Associate to join our growing online customer-facing team. This is an exciting opportunity to join a startup company and shape its future. As a member of the team, you will act as the authentic voice of Our Client and the very front-line of the sales organization and work closely under the guidance of your Lead to achieve shared goals.

What you get to do:

• Build Relationships: Provide genuine and excellent verbal and written customer service through all mediums of communication.
• Delight through Simplicity: Champion the customer experience through simple, timely communication, operating through a client-centric lens on all tasks.
• Illuminate and Guide: Engage with clients with curiosity, seeking to understand the ‘why’ behind their questions as well as providing the relevant information and resources to guide them to the best decision for their lifestyle.
• Support and Follow Up: Assist clients in all stages of the discovery and purchase process, guiding clients to order placement through to delivery, maintaining excitement with value-adding outbound communication.
• Act and Learn: Demonstrate an entrepreneurial spirit by proactively working to resolve client concerns with various internal teams and sharing this learning with those around you.
• Create Regulars: Maintain a clean, concise, and singular customer record on our CRM, ensuring that your team members can pick up right where the last left off, building trust and demonstrating commitment to creating a significantly different, and better, client experience.
• Build a Community: Use excellent organization and time management skills to maintain a clean pipeline of clients while achieving both individual and team goals.

What You Will Need:

• Bachelor’s or Associate’s degree is preferred, but not required given relevant and commensurate professional experience.
• 3+ years of proven experience in Sales or Customer Service roles, ideally with electric vehicles, their ownership, and electric vehicle charging.
• Passionate to work for a disruptor in the automotive industry, particularly with EVs.
• Exceptional communication and listening skills with an ability to fluidly discuss both technical and generic topics in plain language.
• Fearlessness and initiative, extremely hardworking, does the right thing when no one is looking.
• Transparency, integrity, and honesty; you are not afraid to admit when you are wrong.
• Driven to achieve excellence in every aspect of your role, ‘pretty good’ does not cut it.
• Ability to work independently with modest supervision and in a team environment.
• Experience with automobile transactions is a plus, including financing, registration, and trade-ins.
• Resilience – a curious, fast learner who takes ownership of their role.
• Ambiguity – comfortable with making decisions without full information, learning quickly, and adjusting.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service, Business Development, and Sales

Industries

Motor Vehicle Manufacturing