Customer Experience Specialist

Esri

Beaumont (CA)

On-site

USD 26,000 - 45,000

Full time

2 days ago

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Job summary

Esri is seeking a Customer Service Representative to deliver exceptional support and partner with internal teams to resolve inquiries. You will manage the complete order lifecycle and contribute to process improvements across the organization. The role emphasizes problem solving, attention to detail, and a customer‑centric approach.

Applicants must be eligible to work in the U.S. and meet minimum education requirements.

Qualifications

1+ years of professional or customer service experience.
Effective communication, prioritization, and multi-tasking skills with high attention to detail.
Ability to use resources to research issues and manage complex customer inquiries.
Customer oriented with a high level of professionalism.
Ability to learn new concepts and software programs quickly.
Experience with Microsoft Office Suite.
Visa sponsorship is not available for this posting.
High School diploma or equivalent.

Responsibilities

Deliver exceptional customer experiences: Act as the primary point of contact for inquiries.
Own the order lifecycle: Manage all stages of the order process—from initiation to fulfillment.
Collaborate across teams: Partner with internal departments to resolve complex issues.
Drive operational excellence: Analyze processes to identify improvements for efficiency.
Champion continuous learning: Stay informed on systems and best practices.