Customer Success Associate

Telemetry Today LLC; Redlands (CA); On-site; USD 26,000 - 45,000; Full time

Job summary

Esri in Redlands, CA is seeking a Customer Service Representative to deliver exceptional support to customers worldwide. You will be the first point of contact, help manage the full order lifecycle, and collaborate across teams to provide complete solutions.

The role emphasizes problem-solving, strong communication, and the ability to learn new systems quickly. A fast-paced environment and professional demeanor are essential for success.

Qualifications

• 1+ years of customer service experience.
• Strong communication and multitasking in fast-paced settings.
• Ability to research issues and resolve complex inquiries.
• Professional, customer-oriented approach.
• Experience with Microsoft Office Suite.

Responsibilities

• Deliver exceptional customer experiences
• Own the order lifecycle
• Collaborate across teams
• Drive operational excellence
• Champion continuous learning

Skills

Customer service

Communication

Prioritization

Multitasking

Detail-oriented

Professionalism

Research capabilities

Adaptability

Education

High School diploma or equivalent

Bachelor’s in business or related field

Tools

SAP

Salesforce

Microsoft Excel

Job description

Join Esri as a Customer Service Representative, a key contributor to delivering exceptional experiences for our customers worldwide. In this role, you will serve as a trusted partner, ensuring seamless interactions and operational excellence. You’ll leverage your problem-solving skills, attention to detail, and ability to collaborate across teams to help customers achieve success with Esri’s solutions. This position offers opportunities for professional growth and advancement within Customer Service and across the organization.

Responsibilities

• Deliver exceptional customer experiences: Act as the primary point of contact for inquiries, ensuring timely, accurate, and personalized support that strengthens customer relationships.
• Own the order lifecycle: Manage all stages of the order process—from initiation to fulfillment—while maintaining precise records and ensuring compliance with organizational standards.
• Collaborate across teams: Partner with internal departments to resolve complex issues, provide insights, and ensure customers receive comprehensive solutions.
• Drive operational excellence: Analyze processes, identify areas for improvement, and contribute to initiatives that enhance efficiency and customer satisfaction.
• Champion continuous learning: Stay informed on systems and best practices to provide knowledgeable guidance and support evolving customer needs.

Requirements

• 1+ years of professional or customer service experience in a similar position, supporting similar responsibilities
• Effective communication, prioritization, and multi-tasking skills with high attention to detail including experience working in a fast-paced environment
• Ability to use resources to research issues and manage complex customer inquiries
• Customer oriented with a high level of professionalism
• Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt as priorities change
• Experience with Microsoft Office Suite
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
• High School diploma or equivalent

Recommended Qualifications

• Bachelor’s in business or related field
• Minimum typing speed of 35 wpm
• Knowledge of SAP and Salesforce
• Basic knowledge of Microsoft Excel

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one c omponent of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$19.10 — $33 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here .

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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