Global Customer Success Advocate

Telemetry Today LLC; Redlands (CA); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) and profit sharing

Paid time off and holidays

Job summary

Esri in Redlands, CA is seeking a Customer Service Representative to deliver exceptional experiences for customers worldwide. You will act as a trusted partner, owning the order lifecycle from initiation to fulfillment and collaborating across teams to resolve issues and provide solutions.

You will use your problem-solving skills, attention to detail, and ability to learn new concepts and software to continuously improve processes.

Qualifications

• 1+ years of professional or customer service experience in a similar position, supporting similar responsibilities
• Effective communication, prioritization, and multi-tasking skills with high attention to detail including experience working in a fast-paced environment
• Ability to use resources to research issues and manage complex customer inquiries
• Customer oriented with a high level of professionalism
• Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt as priorities change
• Experience with Microsoft Office Suite
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
• High School diploma or equivalent
• Bachelor’s in business or related field

Responsibilities

• Deliver exceptional customer experiences: Act as the primary point of contact for inquiries, ensuring timely, accurate, and personalized support that strengthens customer relationships
• Own the order lifecycle: Manage all stages of the order process—from initiation to fulfillment—while maintaining precise records and ensuring compliance with organizational standards
• Collaborate across teams: Partner with internal departments to resolve complex issues, provide insights, and ensure customers receive comprehensive solutions
• Drive operational excellence: Analyze processes, identify areas for improvement, and contribute to initiatives that enhance efficiency and customer satisfaction
• Champion continuous learning: Stay informed on systems and best practices to provide knowledgeable guidance and support evolving customer needs

Skills

Customer service

Communication

Multitasking

Issue research

MS Office

Education

High School diploma

Bachelor’s degree

Tools

SAP

Salesforce

Microsoft Excel

Job description

Esri in Redlands, CA is seeking a Customer Service Representative to deliver exceptional experiences for customers worldwide. You will act as a trusted partner, owning the order lifecycle from initiation to fulfillment and collaborating across teams to resolve issues and provide solutions.

You will use your problem-solving skills, attention to detail, and ability to learn new concepts and software to continuously improve processes.