Customer Success Specialist: Growth and Impact

Esri; Riverside (CA); On-site; USD 26,000 - 45,000; Full time

Job summary

Esri in Riverside, CA is seeking a Customer Service Representative to deliver exceptional support to customers worldwide. You will serve as a trusted partner, ensuring timely, accurate, and personalized service while guiding customers to success with Esri’s GIS solutions.

You will own the order lifecycle, collaborate across teams, and drive process improvements while learning new systems and best practices. This role offers growth within Customer Service and the organization.

Qualifications

• 1+ years of professional or customer service experience in a similar position, supporting similar responsibilities.
• Effective communication, prioritization, and multi-tasking skills with high attention to detail including experience working in a fast-paced environment.
• Ability to use resources to research issues and manage complex customer inquiries.
• Customer oriented with a high level of professionalism.
• Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt as priorities change.
• Experience with Microsoft Office Suite.
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
• High School diploma or equivalent.

Responsibilities

• Deliver exceptional customer experiences: Act as the primary point of contact for inquiries, ensuring timely, accurate, and personalized support that strengthens customer relationships.
• Own the order lifecycle: Manage all stages of the order process—from initiation to fulfillment—while maintaining precise records and ensuring compliance with organizational standards.
• Collaborate across teams: Partner with internal departments to resolve complex issues, provide insights, and ensure customers receive comprehensive solutions.
• Drive operational excellence: Analyze processes, identify areas for improvement, and contribute to initiatives that enhance efficiency and customer satisfaction.
• Champion continuous learning: Stay informed on systems and best practices to provide knowledgeable guidance and support evolving customer needs.

Skills

Customer service

Communication

Prioritization

Multi-tasking

Research

Professionalism

Education

High School diploma or equivalent

Bachelor's in business or related field

Tools

Microsoft Office Suite

Microsoft Excel

SAP

Salesforce

Job description

Esri in Riverside, CA is seeking a Customer Service Representative to deliver exceptional support to customers worldwide. You will serve as a trusted partner, ensuring timely, accurate, and personalized service while guiding customers to success with Esri’s GIS solutions.

You will own the order lifecycle, collaborate across teams, and drive process improvements while learning new systems and best practices. This role offers growth within Customer Service and the organization.