Customer Experience Specialist — Order & Issue Resolver

Telemetry Today LLC; Redlands (CA); Presencial; USD 26.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) & profit sharing

Paid vacation

Professional growth

Descripción de la vacante

Esri in Redlands, CA is seeking a Customer Service Representative to deliver outstanding customer experiences and manage the full order lifecycle. You will work with internal teams to resolve inquiries and drive operational excellence while maintaining precise records.

The role emphasizes effective communication, ability to learn new software, and a customer-first mindset in a fast-paced environment. On-site work with comprehensive rewards.

Formación

• 1+ years in customer service supporting similar responsibilities.
• Effective communication and ability to multitask in fast-paced environments.
• Proficient in researching to resolve complex inquiries and using company resources.

Responsabilidades

• Deliver exceptional customer experiences as the primary contact for inquiries.
• Own the order lifecycle from initiation to fulfillment with accurate records.
• Collaborate across teams to resolve issues and provide solutions.
• Drive operational excellence by analyzing processes and improving efficiency.
• Champion continuous learning and stay updated on systems and best practices.

Conocimientos

Customer service

Communication

Multitasking

Attention to detail

Educación

High School diploma or equivalent

Bachelor's degree (preferred)

Herramientas

Microsoft Office

Excel

SAP

Salesforce

Descripción del empleo

Esri in Redlands, CA is seeking a Customer Service Representative to deliver outstanding customer experiences and manage the full order lifecycle. You will work with internal teams to resolve inquiries and drive operational excellence while maintaining precise records.

The role emphasizes effective communication, ability to learn new software, and a customer-first mindset in a fast-paced environment. On-site work with comprehensive rewards.