Customer Service Specialist

County Waste Complex LLC; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Amwaste in Birmingham, AL is seeking a Customer Service Specialist to provide courteous service by phone or in person, aligning with company standards.

You will handle inquiries about billing, accounts, and service options, maintain records, and collaborate with teamwork across departments.

This full-time role requires a high school diploma and at least two years in a call center; training will be provided to ensure quality service.

Qualifications

• Education/experience aligned with customer service roles.
• High School Diploma or GED preferred, plus call center experience.
• Strong communication and problem-solving abilities.

Responsibilities

• Answers the telephone or greets the customer.
• Provides prompt and correct information about collections, rates, billing, and account status.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers by radio, in person, or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.

Skills

Customer service

Telephone support

Education

High School Diploma or GED

Job description

Full-time

Description

Amwaste is looking for a Customer Service Specialist to work in our Birmingham, AL Residential office.

Job Description

Customer Service Specialist: Applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures services are provided in a courteous manner by observing customer service standards, established by management.

Customer Service Specialist ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:

• Answers the telephone or greets the customer.
• Provides prompt and correct information about collections, rates, billing, and account status.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.

Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Education And Experience

• High School Diploma or GED preferred.
• Two years related experience in a call center.