Customer Experience Solutions Specialist

Ashley Furniture Industries; Town of Arcadia (WI); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health, Dental, Vision, Employee Assistance Program

Paid Time Off; increases with years of service

Generous Employee Discount on home furnishings

Professional Development Opportunities

Tuition Assistance

Ashley Wellness Centers

401(k) and Profit Sharing

Life Insurance

Job summary

Ashley Furniture Industries is seeking a Customer Experience Corporate Solutions Specialist to enhance the overall customer service experience. This role is essential in addressing customer issues and improving service standards through collaboration with various teams.

The ideal candidate will excel in data analysis and problem-solving, ensuring effective resolutions to customer concerns. This position is located in a climate-controlled office environment.

Compensation is competitive, at $18.00–$22.00 per hour, with comprehensive benefits including health and wellness programs.

Qualifications

• Ability to perform root cause analysis on customer journeys.
• Strong understanding of corporate policies.
• Exceptional communication and interpersonal skills.

Responsibilities

• Enhance customer service experience through problem resolution.
• Collaborate with teams to drive systemic improvements.
• Engage with diverse teams to elevate service standards.

Skills

Data analysis

Problem-solving skills

Collaboration

Job description

Ashley Furniture Industries is seeking a Customer Experience Corporate Solutions Specialist to enhance the overall customer service experience. This role is essential in addressing customer issues and improving service standards through collaboration with various teams.

The ideal candidate will excel in data analysis and problem-solving, ensuring effective resolutions to customer concerns. This position is located in a climate-controlled office environment.

Compensation is competitive, at $18.00–$22.00 per hour, with comprehensive benefits including health and wellness programs.