Customer Experience & Solutions Specialist

Frazier Industrial Company; Long Valley (NJ); On-site; USD 48,000 - 64,000; Full time

Job summary

Frazier Industrial Company in Long Valley, NJ, is seeking a Customer Service Specialist for a full-time position at our corporate office. You will serve as a customer advocate, addressing inquiries and issues promptly while collaborating with Sales, Project Management, and Order Processing to ensure satisfaction.

The role requires strong communication, organizational skills, and the ability to multi-task across teams.

Qualifications

• Associate or bachelor’s degree in communications, business, or related area.
• 3–5 years’ experience in service or customer-focused roles.
• Excellent communication, interpersonal, organizational and time management skills.
• Ability to multi-task and collaborate across teams.
• Strong knowledge of Salesforce or CRM applications.

Responsibilities

• Communicate and collaborate with other departments to expedite customer queries, issues and needs.
• Maintains updated records and customer information using Salesforce CRM.
• Telephone contact with accounts that haven’t been active to determine needs and assess overall activity.
• Fully responsible to support and assist any client or prospect problems to ensure complete customer satisfaction.
• Serves as the customer advocate for set number of customers.
• Support and execute Service Focused Campaigns.
• Reports on a pre-established rhythm overall customer health report, highlights risks and opportunities.
• Understands the flow of the sales order and engages when necessary to ensure full end user satisfaction.
• Provides active support/service to the PM group to track job status or address queries, where the PM contact may be unable to respond in a timely basis.
• Supports overall Marketing and Customer Service group as required.
• Promotes and communicates Frazier activity, such as Trade Show participation, case studies and new innovations to customer and prospects.

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Multi-tasking

MS Office

Salesforce CRM

Education

Associate or Bachelor’s degree in communications or business

Tools

Salesforce CRM

Word

Excel

PowerPoint

Job description

Frazier Industrial Company in Long Valley, NJ, is seeking a Customer Service Specialist for a full-time position at our corporate office. You will serve as a customer advocate, addressing inquiries and issues promptly while collaborating with Sales, Project Management, and Order Processing to ensure satisfaction.

The role requires strong communication, organizational skills, and the ability to multi-task across teams.