Customer Experience & Field Service Coordinator

FLANDERS; Evansville (IN); On-site; USD 52,000 - 70,000; Full time

Job summary

FLANDERS in Evansville, IN is seeking a Customer Experience (CX) Specialist to act as the connective tissue between customers, the sales team, and the field service/operations group. This role thrives on talking to people, solving problems early, and keeping a fast-moving service operation running smoothly.

You will own the customer relationship day-to-day—coordinating repairs, scheduling field service, tracking jobs from first call to final invoice, and ensuring nothing falls through the cracks

Qualifications

• Bachelor's Degree in business or related field.
• 2+ years in customer service, dispatch, account management, or coordination role (industrial, mechanical, or field service industry a plus).
• Experience working with CRM/ERP or field service management software.
• Familiarity with industrial equipment or technical service environments is a plus, but not required.

Responsibilities

• Serve as the primary point of contact for an assigned book of customers, building strong relationships.
• Own the closure of action items for the customer.
• Proactively check in with customers on open jobs, upcoming maintenance needs, and equipment status.
• Coordinate between sales, dispatch/operations and field technicians to schedule and communicate jobs.
• Track open jobs, quotes, and follow-ups to ensure nothing is missed.
• Review work orders, quotes, and invoices for accuracy.

Skills

Customer service

Dispatch coordination

Account management

Coordination

Communication

Problem solving

Organization

Team player

People skills

Relationship management

Education

Bachelor's Degree in business

Tools

CRM/ERP software

Field service management software

Job description

FLANDERS in Evansville, IN is seeking a Customer Experience (CX) Specialist to act as the connective tissue between customers, the sales team, and the field service/operations group. This role thrives on talking to people, solving problems early, and keeping a fast-moving service operation running smoothly.

You will own the customer relationship day-to-day—coordinating repairs, scheduling field service, tracking jobs from first call to final invoice, and ensuring nothing falls through the cracks