Customer Experience Pro: Cross-Functional Support & Retention

Jobtailor

New Jersey

On-site

USD 55,000 - 75,000

Full time

14 days+

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Job summary

Jobtailor is seeking a seasoned Customer Service Specialist in New Jersey to lead the response to inquiries and complaints, resolve pricing, billing, and shipping issues, and maintain accurate Salesforce records. The role emphasizes proactive service, cross-functional collaboration, and customer retention through strategic communication and issue resolution.

Ideal candidates have 3–5 years of related experience, strong multitasking, diplomacy, and advanced computer skills, with Salesforce CRM

Qualifications

3–5 years of related job experience.
Ability to manage multiple projects, work under pressure, and adapt to sudden changes.
Excellent verbal, written, people, and diplomacy skills.
Advanced computer and technical skills.
Experience with Salesforce.com or another CRM is preferred.

Responsibilities

Serve as the primary responder for customer inquiries and grievances.
Address and rectify issues related to pricing, billing, credits, payments, and shipping.
Navigate company systems and processes to independently resolve concerns.
Offer proactive and efficient service to all customers.
Enhance customer retention by anticipating and meeting evolving customer needs.
Maintain adherence to order entry protocols.
Build relationships across Sales, Supply Chain, Operations, Finance, and other organizational functions.
Keep customer account details current in Salesforce.
Contribute to training and development of new hires through job shadowing.
Perform other related duties and responsibilities as required or assigned.