Customer Experience & Field Service Coordinator (Southeast)

FLANDERS; Lakeland (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

FLANDERS is seeking a Customer Experience Specialist to act as the connective tissue between customers, the sales team, and field service. You will manage day-to-day relationships, coordinate repairs, schedule field visits, and track jobs from first call to final invoice.

This role thrives on communication, problem solving, and proactive coordination, ensuring nothing falls through the cracks in a fast-moving service operation.

Qualifications

• Bachelor's degree in business or related field is required or equivalent.
• 2+ years in customer service, dispatch, account management, or coordination role (industrial, mechanical, or field service industry a plus).
• Experience with CRM/ERP or field service management software is preferred.

Responsibilities

• Own the closure of action items for the customer.
• Proactively check in with customers on open jobs, upcoming maintenance needs, and equipment status.
• Act as the liaison between sales, dispatch/operations, and field technicians to ensure jobs are scheduled and communicated correctly.
• Proactively follow up with internal teams on job status, parts availability, and scheduling conflicts.
• Maintain meticulous records in the CRM/ERP system and track open jobs, quotes, and follow-ups.

Skills

Customer service

Dispatch coordination

Account management

CRM/ERP software

Communication

Problem solving

Attention to detail

Education

Bachelor's Degree in business or related field

Tools

CRM/ERP

Job description

FLANDERS is seeking a Customer Experience Specialist to act as the connective tissue between customers, the sales team, and field service. You will manage day-to-day relationships, coordinate repairs, schedule field visits, and track jobs from first call to final invoice.

This role thrives on communication, problem solving, and proactive coordination, ensuring nothing falls through the cracks in a fast-moving service operation.