Customer Experience & Solutions Specialist

Biz Voice Boost; Columbus (OH); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Paid training and onboarding support

Professional leadership development

Collaborative work environment

Career advancement opportunities

Hands-on experience in customer-relata

Job summary

Biz Voice Boost in Columbus, OH is seeking a dependable Customer Service Officer to assist customers with inquiries, provide information, and help resolve service-related concerns. You will communicate professionally and contribute to a welcoming, service-oriented environment.

You will respond to inquiries, explain products and offerings, follow up on requests, and maintain accurate records, while collaborating with colleagues to uphold high service standards.

Qualifications

• Strong verbal communication and active listening skills.
• Patient, courteous, and professional approach to customer interactions.
• Problem-solving skills and attention to detail.
• Ability to organize tasks and manage competing priorities.
• Dependability and willingness to learn company procedures.
• Previous customer service experience is an asset but not required.

Responsibilities

• Respond to customer inquiries and provide clear, accurate information.
• Explain available products, services, and promotional offerings.
• Listen to customer concerns and help identify appropriate solutions.
• Direct complex requests to the relevant team members.
• Follow up on outstanding customer questions and requests.
• Maintain accurate records of customer interactions and service matters.
• Identify recurring questions or concerns and share feedback with the team.
• Work collaboratively with colleagues to maintain consistent service standards.

Skills

Verbal communication

Active listening

Problem solving

Organizational skills

Dependability

Willingness to learn

Customer service experience as asset

Job description

Biz Voice Boost in Columbus, OH is seeking a dependable Customer Service Officer to assist customers with inquiries, provide information, and help resolve service-related concerns. You will communicate professionally and contribute to a welcoming, service-oriented environment.

You will respond to inquiries, explain products and offerings, follow up on requests, and maintain accurate records, while collaborating with colleagues to uphold high service standards.