Customer Service Specialist

Encore Talent Solutions; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Encore Talent Solutions in Columbus, OH is seeking a Customer Service Specialist who focuses on helping customers, solving problems, and delivering exceptional service. The role requires strong communication, attention to detail, and the ability to handle sensitive information with discretion.

Ideal candidates will have a high school diploma, experience in customer service or related areas, and basic Excel skills to manage call lists and multiple systems efficiently.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, contact center/call center operations, healthcare administration, medical records, claims processing, data entry, or provider relations.
• Strong computer skills with the ability to navigate multiple applications and systems simultaneously.
• Basic Microsoft Excel skills, including the ability to work from and manage assigned call lists.

Responsibilities

• Provide outstanding customer service and resolve inquiries from customers.
• Document interactions accurately and maintain confidentiality.
• Learn and adapt to new processes and changing priorities while following established procedures.

Skills

Customer service

Problem solving

Communication

Attention to detail

Data entry

Education

High school diploma or equivalent

Tools

Excel

Job description

Customer Service Specialist

Encore Talent Solutions is currently seeking a Customer Service Specialist for a position located in Columbus, OH

We're looking for a customer-focused professional who enjoys helping others, solving problems, and delivering exceptional service.

Experience:

• High school diploma or equivalent required
• Experience in customer service, contact center/call center operations, healthcare administration, medical records, claims processing, data entry, or provider relations
• Strong computer skills with the ability to efficiently navigate multiple applications and systems simultaneously
• Basic Microsoft Excel skills, including the ability to work from and manage assigned call lists (advanced Excel not required)
• Excellent verbal and written communication skills with a professional, customer-first approach
• Strong attention to detail and accuracy when documenting customer interactions
• Ability to quickly learn new processes, adapt to changing priorities, and consistently follow established procedures
• Proven ability to handle sensitive and confidential information with discretion and professionalism

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.