Customer Success & Solutions Associate

Alphabe Insight Inc; Chicago (IL); On-site; USD 519,000 - 599,000; Full time

Benefits offered by this job

Training support

Welcoming workplace

Career development

Growth opportunities

Competitive compensation

Job summary

Biz Voice Boost is seeking a customer-focused Customer Service Representative in Chicago to deliver a positive experience, build lasting relationships, and handle inquiries with clear, practical solutions. You’ll work in a collaborative team, support professional development, and contribute to brand growth.

The role emphasizes strong communication, customer-oriented problem solving, and teamwork in a fast-paced environment.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, patient, and solution-oriented attitude.
• Ability to remain professional in challenging situations.
• Good organizational skills and attention to detail.
• Dependable and comfortable working in a team environment.
• Previous customer service experience is welcome but not required.

Responsibilities

• Assist customers with inquiries about products, services, and company procedures.
• Provide accurate information in a courteous and professional manner.
• Listen to customer concerns and identify appropriate solutions.
• Resolve routine service issues or direct complex matters to the appropriate team.
• Maintain a positive approach throughout customer interactions.
• Follow established procedures and document relevant customer requests.
• Collaborate with colleagues to improve service quality and customer satisfaction.

Skills

Verbal communication

Interpersonal skills

Customer service mindset

Team player

Job description

Biz Voice Boost is seeking a customer-focused Customer Service Representative in Chicago to deliver a positive experience, build lasting relationships, and handle inquiries with clear, practical solutions. You’ll work in a collaborative team, support professional development, and contribute to brand growth.

The role emphasizes strong communication, customer-oriented problem solving, and teamwork in a fast-paced environment.