Customer Care- JR. Product Specialist

Piovan S.p.A.; Fredericksburg (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Customer Solutions Sales Engineer to provide technical solutions and support for customer needs across various industries, including Plastics and Automotive. The ideal candidate will have an engineering background, strong communication skills, and experience in technical sales. This role involves close collaboration with sales managers and requires the ability to analyze customer needs effectively. The position promises a challenging yet rewarding career opportunity with a commitment to inclusivity.

Qualifications

• Ability to analyze customer needs and propose effective solutions.
• Technical certifications or specialized training related to the industry.
• Familiarity with preparing quotations and proposals.

Responsibilities

• Provide technical solutions to customer needs.
• Collaborate with Customer Care Center Specialists.
• Prepare proposals for Spare Parts and small systems.

Skills

Technical expertise related to Plastics

Strong communication skills

Customer needs analysis

Proven experience in technical sales

Education

Associate/Bachelor's degree in Engineering

Tools

Technical certifications

Job description

The Customer Solutions Sales Engineer is responsible for providing technical solutions to customer needs. This position requires technical knowledge of the products that the company offers. The Customer Solutions Sales Engineer will work closely with the Regional Sales Managers and the CCC Specialists to identify customer requirements and provide technical expertise on products and services.

Roles/Responsibilities

• This position requires technical expertise related to Plastics, Automotive, Medical and other related industries.
• Strong understanding of the technical aspects of the products being sold, including their applications and benefits.
• Collaborate closely with the Customer Care Center Specialists and Regional Sales Managers to identify customer needs and provide necessary support.
• Handling inbound calls and emails routed through the CCC Department, and providing timely and accurate responses.
• Excellent communication and interpersonal skills to effectively provide assistance to internal and external customers.
• Prepare proposals for Spare Parts, Standalone units and small systems.
• Ensures all information provided to the customer is accurate, up-to-date and aligned with product offerings.
• Process orders for spare parts, warranty orders, small systems in a timely and efficient manner.
• Identify part numbers and extract relevant details from orders to communicate with Engineering, Purchasing and Production Department.
• Work collaboratively with cross-functional teams, including Engineering, Purchasing, Accounting, Production, and Shipping, to ensure accurate and timely order processing and completion.

Qualifications

• Ability to analyze customer needs and propose effective solutions.
• Associate/Bachelor's degree in Engineering.
• Technical certifications or specialized training related to the industry (e.g., Plastics, Automotive, Medical and other related industries).
• Proven experience in technical sales or a customer-facing technical support role.
• Strong communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical customers.
• Familiarity with preparing quotations, proposals, and working with product managers and sales teams.
• Ability to quickly learn and apply technical concepts to sales processes.
• Solid understanding of the products and systems being sold, including technical specifications, applications, and industry standards.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to creating an inclusive and diverse workplace.