Customer Experience & Solutions Specialist

Fastsigns International; Allen (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Competitive salary

Dental insurance

Competitive pay

Paid vacation

Job summary

FASTSIGNS #110201 is hiring a Customer Service Representative to be the first point of contact for customers seeking signs and related services. You will learn to prepare estimates, implement work orders, and help ensure on-time delivery of finished orders.

You will participate in daily team meetings, contribute to business and marketing plans, and help drive the center's success by building strong relationships with customers in person, via email, and by phone.

Qualifications

• 2-3 years of retail or counter sales experience preferred.
• High school diploma or equivalent.
• Outgoing, responsive, eager to learn, and has the ability to build relationships.
• Great listening and organizational skills.
• Ability to sit for long periods (4 hours or more).
• Ability to view a computer screen for long periods (4 hours or more).
• Ability to work under pressure to output high volume, high-quality work.

Responsibilities

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center.
• Learn to prepare estimates, implement work orders, and ensure timely delivery of finished orders.
• Enjoy being involved in daily team meetings, execute business and marketing plans, and be intimately involved in the success of the FASTSIGNS Center.
• Work with customers in numerous ways such as email, telephone, in-person, and at their place of business.
• Build long-lasting relationships by turning prospects into long-term clients.

Skills

Customer service

Communication skills

Relationship building

Organizational skills

Education

High school diploma or equivalent

Job description

FASTSIGNS #110201 is hiring a Customer Service Representative to be the first point of contact for customers seeking signs and related services. You will learn to prepare estimates, implement work orders, and help ensure on-time delivery of finished orders.

You will participate in daily team meetings, contribute to business and marketing plans, and help drive the center's success by building strong relationships with customers in person, via email, and by phone.