Customer Experience Specialist - Signs & Solutions

FASTSIGNS®; Comfort (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Competitive salary

Dental insurance

Competitive pay

Paid vacation and holidays

Performance bonus

Ongoing training opportunities

Job summary

FASTSIGNS is seeking a Customer Service Representative to join our team in Texas. You will be the first point of contact for customers, assisting with inquiries and guiding them through estimates, work orders, and order fulfillment.

Ideal candidates have 2-3 years in retail or counter sales, a high school diploma, and strong communication skills. This role emphasizes relationship-building, teamwork, and hands-on involvement in daily operations at the FASTSIGNS Center.

Qualifications

• 2-3 years of retail or counter sales experience preferred.
• Outgoing, responsive, eager to learn, and able to build relationships.
• Great listening and organizational skills.
• Ability to sit for long periods and view a computer screen for extended periods.

Responsibilities

• Be the initial contact with current and prospective customers at the FASTSIGNS Center.
• Learn to prepare estimates, implement work orders, and ensure timely delivery of orders.
• Participate in daily team meetings and support business and marketing plans.
• Engage with customers via email, phone, in-person, and on-site visits to solve problems.
• Build long-lasting relationships by turning prospects into long-term clients.

Skills

Retail experience

Education

High school diploma or equivalent

Job description

FASTSIGNS is seeking a Customer Service Representative to join our team in Texas. You will be the first point of contact for customers, assisting with inquiries and guiding them through estimates, work orders, and order fulfillment.

Ideal candidates have 2-3 years in retail or counter sales, a high school diploma, and strong communication skills. This role emphasizes relationship-building, teamwork, and hands-on involvement in daily operations at the FASTSIGNS Center.