Customer Experience & Sales Specialist

FASTSIGNS of West Metro, MN; Milwaukee (WI); Presencial; USD 28.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on performance

Employee discounts

Paid time off

Descripción de la vacante

FASTSIGNS is seeking a Customer Service Representative (CSR) to manage day-to-day relationships with current and new customers. You will handle emails and calls, capture needs, advise on solutions, and coordinate with design and production to ensure orders meet specs.

The ideal candidate is energetic, detail-oriented, a strong communicator, and able to manage multiple projects while delivering a positive customer experience.

Formación

• Customer service experience in sales context.
• Ability to handle multiple tasks with deadlines.
• Excellent verbal and written communication.
• Strong organizational and teamwork skills.
• Driver's license valid.
• Understanding of sign industry preferred.

Responsabilidades

• Greet and welcome customers in person, via email or phone.
• Listen to customers' needs and advise on solutions.
• Coordinate with design and production to meet specs.
• Process estimates and order details; follow up with clients.
• Perform quality checks and schedule installation or pickup.
• Process payments and monitor delayed payments.
• Proactively contact dormant or high-potential customers.
• Collaborate with third-party suppliers for specialty products.
• Share ideas to increase sales and productivity.

Conocimientos

Sales conversations

Multi-tasking

Organizational skills

Conflict resolution

MS Office

Adobe Suite

Written & verbal communication

Educación

Bachelor’s degree in marketing, business, or design

Herramientas

MS Office

Adobe Suite

Descripción del empleo

FASTSIGNS is seeking a Customer Service Representative (CSR) to manage day-to-day relationships with current and new customers. You will handle emails and calls, capture needs, advise on solutions, and coordinate with design and production to ensure orders meet specs.

The ideal candidate is energetic, detail-oriented, a strong communicator, and able to manage multiple projects while delivering a positive customer experience.