Customer Service & Solutions Specialist

FASTSIGNS #13201; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Paid Vacation and Holidays

Performance Bonus

Ongoing Training Opportunities

Job summary

FASTSIGNS #13201 is seeking a Customer Service Representative to be the first point of contact for customers in our center, handling inquiries and guiding them through the order process.

You will learn to prepare estimates, implement work orders, ensure on-time delivery, and collaborate in daily team meetings to support marketing plans and center success.

The role emphasizes relationship building, problem solving, and delivering high-quality service in a fast-paced sign industry environment.

Qualifications

• 2-3 years of retail or counter sales experience preferred.
• High school diploma or equivalent.
• Outgoing, responsive, eager to learn, and has the ability to build relationships.
• Great listening and organizational skills.
• Ability to sit for long periods (4 hours or more).
• Ability to view a computer screen for long periods (4 hours or more).
• Ability to work under pressure to output high volume, high-quality work.

Responsibilities

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center.
• Learn to prepare estimates, implement work orders, and ensure timely delivery of finished orders.
• Enjoy being involved in daily team meetings, execute business and marketing plans, and be intimately involved in the success of the FASTSIGNS Center.
• Work with customers in numerous ways such as email, telephone, in-person, and at their place of business.
• Build long-lasting relationships by turning prospects into long-term clients.

Skills

Retail experience

Customer service

Communication

Relationship building

Listening skills

Education

High school diploma or equivalent

Job description

FASTSIGNS #13201 is seeking a Customer Service Representative to be the first point of contact for customers in our center, handling inquiries and guiding them through the order process.

You will learn to prepare estimates, implement work orders, ensure on-time delivery, and collaborate in daily team meetings to support marketing plans and center success.

The role emphasizes relationship building, problem solving, and delivering high-quality service in a fast-paced sign industry environment.