Customer Experience & Solutions Lead

Foster USA; Winston-Salem (NC); On-site; USD 50,000 - 85,000; Full time

Job summary

Foster is seeking an Account Manager in Winston-Salem to own the customer experience, manage orders, and build proactive partnerships. You will demonstrate products, tailor solutions, and collaborate with internal teams to enhance service delivery.

The role emphasizes relationship-building, strong communication, and a problem-solving mindset, with a focus on helping customers succeed and contributing to a collaborative, culture-first environment.

Qualifications

• Strong relationship-building and customer service skills.
• Excellent written and verbal communication; proactive problem solving.
• Experience with ERP systems such as Produce Pro or AS400.
• Proven track record in account management and cross-functional collaboration.
• Team-first mentality and positive, solution-oriented mindset.

Responsibilities

• Own the customer experience through order entry and proactive communication.
• Demonstrate products and propose solutions to customers.
• Build and maintain strong customer relationships.
• Collaborate cross-functionally to improve processes and service.
• Onboard and support new customers.
• Engage in customer visits to grow relationships and educate on solutions.
• Help customers succeed by sharing insights on business decisions.
• Champion Foster’s culture and teamwork.

Skills

Relationship-building

Customer service

Communication skills

Problem-solving

ERP systems

Team player

Positive mindset

Tools

ERP Software (Produce Pro/AS400)

Job description

Foster is seeking an Account Manager in Winston-Salem to own the customer experience, manage orders, and build proactive partnerships. You will demonstrate products, tailor solutions, and collaborate with internal teams to enhance service delivery.

The role emphasizes relationship-building, strong communication, and a problem-solving mindset, with a focus on helping customers succeed and contributing to a collaborative, culture-first environment.