Account Coordinator

Foster USA; Winston-Salem (NC); On-site; USD 50,000 - 85,000; Full time

Job summary

Foster is seeking an Account Manager in Winston-Salem to own the customer experience, manage orders, and build proactive partnerships. You will demonstrate products, tailor solutions, and collaborate with internal teams to enhance service delivery.

The role emphasizes relationship-building, strong communication, and a problem-solving mindset, with a focus on helping customers succeed and contributing to a collaborative, culture-first environment.

Qualifications

• Strong relationship-building and customer service skills.
• Excellent written and verbal communication; proactive problem solving.
• Experience with ERP systems such as Produce Pro or AS400.
• Proven track record in account management and cross-functional collaboration.
• Team-first mentality and positive, solution-oriented mindset.

Responsibilities

• Own the customer experience through order entry and proactive communication.
• Demonstrate products and propose solutions to customers.
• Build and maintain strong customer relationships.
• Collaborate cross-functionally to improve processes and service.
• Onboard and support new customers.
• Engage in customer visits to grow relationships and educate on solutions.
• Help customers succeed by sharing insights on business decisions.
• Champion Foster’s culture and teamwork.

Skills

Relationship-building

Customer service

Communication skills

Problem-solving

ERP systems

Team player

Positive mindset

Tools

ERP Software (Produce Pro/AS400)

Job description

At Foster, we believe in positively impacting people—our customers, our team, and our community. As an Account Manager, you won’t just be handling customer support—you’ll be building relationships, solving problems, and creating meaningful experiences every day. If you thrive in a fast-paced, people-first environment and want to be part of a company that values innovation, collaboration, and excellence, this is the role for you.

Who You Are:

You’re a self-motivated, problem-solving Rockstar who thrives in a dynamic work environment. You love creating world-class customer experiences, resolving challenges, and finding new ways to make a positive impact. You think like an entrepreneur, always seeking ways to innovate and drive meaningful change. You’re passionate about people, processes, and performance, and you believe in the power of teamwork. You’re not afraid to take calculated risks, collaborate to find the best solutions, and champion a culture of continuous improvement.

What You’ll Do:

• Own the Customer Experience – Manage order entry, recommend products, provide demonstrations, and maintain proactive communication to ensure seamless account administration.
• Build Strong Customer Relationships – Develop partnerships that drive mutual success, setting Foster apart with a personalized, proactive approach.
• Be Proactive & Solution-Oriented – Anticipate customer needs, minimize reactive issues, and continuously seek ways to improve service levels.
• Collaborate Cross-Functionally – Partner with internal teams to optimize processes, enhance service delivery, and exceed customer expectations.
• Onboard & Support New Customers – Ensure a smooth transition for new partners by coordinating setup, training, and ongoing support.
• Engage in Customer Visits – Strengthen relationships, increase sales, and educate customers on Foster’s full suite of solutions.
• Help Customers Succeed – Provide insights into how their business decisions impact our ability to support their growth effectively.
• Be a Culture Champion – Have fun, support the team, and contribute to making Foster an amazing place to work.

What You’ll Bring to the Table:

• Passion for Positively Impacting People – Your enthusiasm for making work fun and meaningful is at the core of what we do.
• Exceptional Service & Relationship-Building Skills – You’re a natural at engaging with people and creating lasting connections.
• Strong Communication & Problem-Solving Abilities – You can turn challenges into opportunities and deliver solutions with confidence.
• Experience with ERP Systems – Familiarity with systems like Produce Pro, AS400, or similar platforms is a plus.
• Proven Success in Customer Account Management – You’ve worked cross-functionally to meet customer needs and exceed expectations.
• A Team-First Mentality – You thrive in a collaborative environment and consistently perform at a high level.
• A Positive, Solution-Oriented Mindset – You’re committed to delivering exceptional results and creating a great experience for everyone involved.