Customer Experience Sherpa — Home Electrification

venturesolar; Stamford (CT); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Venture Home in Stamford, CT seeks a Customer Experience Specialist to be the heartbeat of our operation, guiding homeowners from sign-on to live system and beyond. You will translate complex solar concepts into simple wins and support a seamless customer journey.

This in-office, full-time role requires empathy, strong communication, and the ability to juggle priorities. You will work with AI tools and our CRM to deliver proactive updates and cross-functional collaboration.

Qualifications

• Experience in customer success or related role.
• CRM experience required; familiar with standard workflows.

Responsibilities

• Advocate for homeowners with proactive updates and clear next steps.
• Translate solar/energy concepts into simple, relatable points for customers.
• Manage inbound/outbound communications via phone, email, and messaging.
• Collaborate with field/operations teams to remove roadblocks and exceed expectations.
• Leverage AI tools and CRM to automate busy work and deepen personal connections.

Skills

Customer focus

Communication

Team player

Multitasking

Tools

CRM system

Job description

Venture Home in Stamford, CT seeks a Customer Experience Specialist to be the heartbeat of our operation, guiding homeowners from sign-on to live system and beyond. You will translate complex solar concepts into simple wins and support a seamless customer journey.

This in-office, full-time role requires empathy, strong communication, and the ability to juggle priorities. You will work with AI tools and our CRM to deliver proactive updates and cross-functional collaboration.