Customer Experience Specialist — Home Electrification

Venture Home Solar, LLC; Stamford (CT); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Bonus potential 10–20k+

In-office Stamford HQ

Job summary

Venture Home Solar, LLC is seeking a Customer Experience Specialist in Stamford, CT. This in-office, full-time role focuses on guiding homeowners through electrification journeys, from sign-on to system go-live and beyond.

You will advocate for homeowners, translate complex solar concepts into simple wins, and collaborate with field/ops teams to eliminate roadblocks while leveraging AI tools and CRM to build strong relationships.

Qualifications

• Experience in customer success, hospitality, or solar operations is a major plus.
• Strong interpersonal skills and the ability to juggle multiple priorities without losing your cool.
• CRM experience is required (we’ll teach you our workflow).
• This is a full-time, in-office role at our Stamford, CT headquarters.

Responsibilities

• Advocate for the Homeowner: be the dedicated point of contact and provide proactive updates.
• Master the Tech: become an expert in home electrification and translate concepts for customers.
• Drive the Experience: manage inbound and outbound communications with a how can I help? mindset.
• Solve the Puzzle: work cross-functionally with field and operations teams to remove roadblocks.
• Work Smarter: leverage AI tools, automation, and CRM to build real human connections.

Skills

Customer success

Interpersonal skills

CRM experience

Multitasking

Job description

Venture Home Solar, LLC is seeking a Customer Experience Specialist in Stamford, CT. This in-office, full-time role focuses on guiding homeowners through electrification journeys, from sign-on to system go-live and beyond.

You will advocate for homeowners, translate complex solar concepts into simple wins, and collaborate with field/ops teams to eliminate roadblocks while leveraging AI tools and CRM to build strong relationships.