Customer Experience Specialist

Venture Home; Stamford (CT); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Bonus potential earnings

Job summary

Venture Home seeks a Customer Experience Specialist in Stamford, CT to be the heartbeat of the customer journey. This in-office, full-time role focuses on guiding homeowners from sign-on through live system deployment and beyond, delivering a seamless, supportive experience.

You will advocate for homeowners, master home electrification concepts, and drive the overall experience using CRM tools and AI, ensuring proactive communication and teamwork across departments.

Qualifications

• Experience in customer success, hospitality, or solar operations is a plus.
• CRM experience required; familiarity with customer journey mapping is helpful.
• Able to juggle multiple priorities while maintaining composure and a customer-first mindset.

Responsibilities

• Be the dedicated point of contact and keep customers informed with proactive updates.
• Translate complex home electrification concepts into simple, relatable benefits for customers.
• Handle inbound and outbound communications via phone, email, and messaging with a helpful attitude.
• Collaborate with field and operations teams to resolve roadblocks and exceed expectations.
• Utilize AI tools and CRM to streamline workflows and strengthen personal connections.

Skills

CRM experience

Interpersonal skills

Multitasking

Tools

CRM system

Job description

Customer Experience Specialist

Location: Stamford, CT (In-Office)

Type: Full-time

The Mission: Simplifying Home Electrification

At Venture Home, we believe the transition to a clean-energy home should be straightforward and stress-free. We’re moving beyond just solar panels to help homeowners fully electrify their lives—from smart energy management to sustainable power. Our goal is to replace the typical headaches of home improvement with a process that is transparent, efficient, and genuinely rewarding.

To achieve this, we need more than just technical experts; we need professionals who are energized by helping others. We are looking for empathetic communicators and proactive problem-solvers who take pride in delivering a seamless customer journey and ensuring our clients feel supported every step of the way.

The Role: Why You Matter

As a Customer Experience Specialist, you are the heartbeat of our operation. You aren’t just "support"; you are a project Sherpa. You’ll be the friendly voice and the guiding hand that ensures every homeowner feels heard, informed, and excited from the moment they sign on to the moment their system goes live (and beyond).

What you’ll do to make an impact:

• Advocate for the Homeowner: Be the dedicated point of contact, ensuring customers are never left wondering "what’s next?" through proactive updates.
• Master the Tech: Become an expert in home electrification, translating complex solar and energy concepts into simple, relatable wins for our customers.
• Drive the Experience: Manage inbound joy and outbound care via phone, email, and messaging with a "how can I help?" spirit.
• Solve the Puzzle: Work cross-functionally with our field and operations teams to smash roadblocks and exceed expectations.
• Work Smarter: Leverage cutting-edge AI tools, automation, and our CRM to spend less time on busy work and more time building real human connections.

Who You Are

We are looking for individuals who naturally radiate positive energy and possess an "extreme ownership" mindset. You’re a great fit if:

• You’re a "Happy Warrior": You maintain a resilient, customer-first attitude even when things get busy.
• You’re a Communication Pro: You have a gift for making people feel comfortable and valued through your writing and speech.
• You’re Detail-Obsessed: You understand that in home electrification, the little things are the big things.
• You’re Tech-Savvy: You’re comfortable navigating CRMs and eager to use AI to amplify your personal touch.
• You’re a Team Player: You thrive in a collaborative, in-office environment where we celebrate wins together.

Requirements & Experience

• Experience: Prior experience in customer success, hospitality, or solar operations is a major plus.
• Skills: Strong interpersonal skills and the ability to juggle multiple priorities without losing your cool.
• Systems: CRM experience is required (we’ll teach you our specific workflow, but you should know your way around a database).
• Presence: This is a full-time, in-office role at our Stamford, CT headquarters. We believe the best customer service magic happens when the team is together!

Compensation: $24-$27 per hour. Full time and part time (25 hours) available. Bonus 10-20k+ of additional potential earnings.

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