Customer Experience & Service Specialist

Gibson Brands Inc; Nashville (TN); On-site; USD 35,000 - 42,000; Full time

Job summary

Gibson Brands Inc in Nashville, TN seeks a Consumer Service Representative to build loyalty by delivering superior service to fans via phone, email, chat, and social channels. You will resolve inquiries about Gibson products, provide timely communication, and collaborate across teams to anticipate and solve issues.

This role emphasizes empathy, CRM relationship management, and strong organizational skills. Regular full-time position with opportunities to contribute to a premiere brand in a

Qualifications

• 2+ years’ experience in service centers, music stores, or other specialty retail experiences.
• High School Diploma or equivalent required. College degree preferred.
• Working knowledge of guitars and accessories, amplifiers, and professional and consumer audio equipment
• Experienced in Microsoft Word, Excel, and Outlook
• Salesforce service cloud
• Project management skills combined with ability to work as part of a team

Responsibilities

• Create loyalty by building relationships with fans that are proactive, anticipatory, and consultative.
• Provide superior service to fans by using service skills via phone, email, chat, and social channels.
• Assist consumers with inquiries regarding existing and new Gibson products, including pre- and post-sale inquiries, through accurate, comprehensive, and timely communication.
• Resolve product or service issues by clarifying the issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Assist consumers and external service providers with product service support which will include product troubleshooting, providing warranty replacement parts, making referrals for repairs, and arrangements for factory service or product replacement.
• Other duties as assigned.

Skills

CRM relationships

Empathy

Communication skills

Problem solving

Accountability

Organization and follow-up

Multi-tasking

Interpersonal skills

Education

High School Diploma or equivalent

College degree preferred

Tools

Salesforce Service Cloud

Microsoft Word

Excel

Outlook

Job description

Gibson Brands Inc in Nashville, TN seeks a Consumer Service Representative to build loyalty by delivering superior service to fans via phone, email, chat, and social channels. You will resolve inquiries about Gibson products, provide timely communication, and collaborate across teams to anticipate and solve issues.

This role emphasizes empathy, CRM relationship management, and strong organizational skills. Regular full-time position with opportunities to contribute to a premiere brand in a