Customer Care Manager - State Farm Agent Team Member

Maegan Bouc - State Farm Agent; Omaha (NE); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Parental leave

Training & development

Company parties

Competitive salary

Job summary

Bouc Insurance and Financial Services Inc is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers in the Omaha area. This role focuses on communication, organization, and coordination of customer interactions.

The ideal candidate will manage inquiries, coordinate team workflows, assist with billing and policy reviews, and contribute to community outreach efforts, helping grow the business while delivering exceptional service.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication skills

Organizational skills

Attention to detail

Prior customer service experience

Team coordination

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Company parties
• Competitive salary

You May Be a Great Fit as a Customer Care Manager at Bouc Insurance and Financial Services Inc if:

• You're the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You're a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You're compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

At Bouc Insurance and Financial Services, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.