Customer Experience & Service Liaison

OmniRide; Woodbridge (VA); On-site; USD 28,000 - 40,000; Part time

Job summary

OmniRide is seeking a Customer Experience & Service Communications Liaison in Woodbridge, VA. This part-time clerical role requires coordinating between PRTC, bus contractor management, dispatch, operators, and customers to promote accountability and service ownership.

You will strengthen communication protocols, train operators in customer service, and help create dashboards and transparency around delays, routes, and responsibilities.

Qualifications

• High school diploma or equivalent required; experience in transit operations or customer experience preferred.
• Strong communication, conflict resolution, and process improvement skills required.
• Ability to influence without direct authority is important.
• Experience working with public agencies and contractors preferred.

Responsibilities

• Establish and monitor communication protocols between Operators, Dispatch, bus contractor management, and OmniRide.
• Ensure service disruptions are communicated accurately and promptly to OmniRide.
• Develop and coordinate quarterly mandatory customer service training for Operators and Supervisors.

Skills

Strong communication

Conflict resolution

Process improvement

Influence without authority

Education

High school diploma or equivalent

Job description

OmniRide is seeking a Customer Experience & Service Communications Liaison in Woodbridge, VA. This part-time clerical role requires coordinating between PRTC, bus contractor management, dispatch, operators, and customers to promote accountability and service ownership.

You will strengthen communication protocols, train operators in customer service, and help create dashboards and transparency around delays, routes, and responsibilities.