Customer Experience Service Desk Associate

Weis Markets; Gettysburg (Adams County); On-site; USD 18,000 - 23,000; Full time

Job summary

Weis Markets is seeking a Service Desk Associate in Gettysburg to greet customers, assist with questions, and handle transactions at the front end. The role includes processing lottery, bill pay, Western Union services, and upholding store policies on tobacco and alcohol sales.

The associate will maintain a clean desk area, execute proper log entries for compliance, and support coworkers to ensure smooth store operation. Experience is not required, high school diploma or GED preferred.

Qualifications

• High school diploma or GED; prior experience not required.
• Weis Markets is an Equal Opportunity Employer and prohibits discrimination based on protected characteristics.
• Ability to perform essential duties as described in the job posting.

Responsibilities

• Greets customers cheerfully and answers questions; escalates when needed.
• Completes lottery, bill pay and Western Union transactions per policy.
• Processes refunds or exchanges according to policy and communicates issues to managers.
• Keeps desk area clean and logs store compliance actions.
• Operates register and front-end scanning equipment and assists customers at checkout.
• Manages cash, checks, debit/credit slips, and coupons; follows cash-handling guidelines.

Skills

Customer service

Cash handling

Communication

Teamwork

Education

High school diploma or GED

Tools

POS system

Lottery terminal

Job description

Weis Markets is seeking a Service Desk Associate in Gettysburg to greet customers, assist with questions, and handle transactions at the front end. The role includes processing lottery, bill pay, Western Union services, and upholding store policies on tobacco and alcohol sales.

The associate will maintain a clean desk area, execute proper log entries for compliance, and support coworkers to ensure smooth store operation. Experience is not required, high school diploma or GED preferred.