Service & Customer Experience Coordinator

Rigaku Corp.; The Woodlands (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Job summary

Rigaku is seeking a highly organized and customer-focused Customer Service Coordinator to join our Service team in The Woodlands, TX. You will be the primary contact for customers, handling service requests, inquiries, shipments, and documentation to support efficient operations.

You will work with cross-functional teams to ensure timely responses, accurate ERP ticketing, and smooth invoicing processes, while maintaining professional communication with customers and internal departments.

Qualifications

• High school diploma or equivalent required; additional education in business admin or related field is a plus.
• Previous customer service, administrative, or office support experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time-management skills.
• Attention to detail and accuracy; ability to prioritize in a fast-paced environment.

Responsibilities

• Answer and manage the Service helpdesk line in a professional and courteous manner.
• Monitor the group customer-service email inbox and route requests appropriately.
• Create customer and service tickets in the ERP system with accurate information.
• Process outbound shipment documentation and ensure records are complete and accessible.
• Provide administrative support when team members are out and assist with backlogs and high activity periods.

Skills

Customer service

Organization

Time management

Communication skills

Education

High school diploma

Tools

ERP systems

Microsoft Office

Job description

Rigaku is seeking a highly organized and customer-focused Customer Service Coordinator to join our Service team in The Woodlands, TX. You will be the primary contact for customers, handling service requests, inquiries, shipments, and documentation to support efficient operations.

You will work with cross-functional teams to ensure timely responses, accurate ERP ticketing, and smooth invoicing processes, while maintaining professional communication with customers and internal departments.