Customer Experience & Service Coordinator

Alsco; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Employee Assistance Program (EAP)

Job summary

Alsco is hiring a Customer Service Coordinator in Chicago, IL. The role focuses on enhancing customer loyalty through effective communication and coordination of service operations. You'll respond to customer calls, manage information flow within the service department, and ensure all customer needs are met efficiently.

The ideal candidate will have strong telephone skills, experience in customer service, knowledge of MS Office, and excellent communication abilities. Benefits include a 401K plan, health insurance, and paid time off.

Qualifications

• Excellence in telephone skills.
• Experience in customer service and sales.
• Proficiency in MS Office and administrative tasks.
• Strong verbal and written communication skills.
• Ability to manage time effectively.

Responsibilities

• Respond to inbound and outbound customer calls.
• Coordinate information flow within the Service Department.
• Build relationships and manage customer needs.
• Prepare and track service-related paperwork.
• Monitor competitive activity.

Skills

Telephone skills

Customer service

Sales skills

MS Office

Verbal communication

Written communication

Time management

Education

High School graduation or similar experience

Job description

Alsco is hiring a Customer Service Coordinator in Chicago, IL. The role focuses on enhancing customer loyalty through effective communication and coordination of service operations. You'll respond to customer calls, manage information flow within the service department, and ensure all customer needs are met efficiently.

The ideal candidate will have strong telephone skills, experience in customer service, knowledge of MS Office, and excellent communication abilities. Benefits include a 401K plan, health insurance, and paid time off.