Customer Service & Coordination Specialist

Alsco Uniforms; San Francisco (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Employee Assistance Program (EAP)

Job summary

Alsco Uniforms in San Francisco is seeking a Customer Service Coordinator to support customer loyalty by handling inbound calls and proactive outreach. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution.

Reporting to the Service Manager, you will perform order processing, prepare welcome packets and renewals, maintain logs, and assist with daily reports.

Qualifications

• Demonstrate excellence in telephone skills.
• Demonstrate excellence in internal/external customer service, sales and relationship building skills.
• Good experience and skills in MS Office and basic administrative tasks.
• Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Responsibilities

• In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
• Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
• Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
• Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
• Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
• Monitor and report competitive activity.
• Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.

Skills

Customer service

Telephone skills

Verbal communication

Written communication

Time management

Team player

Education

High School diploma or equivalent

Tools

MS Office

Job description

Alsco Uniforms in San Francisco is seeking a Customer Service Coordinator to support customer loyalty by handling inbound calls and proactive outreach. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution.

Reporting to the Service Manager, you will perform order processing, prepare welcome packets and renewals, maintain logs, and assist with daily reports.