Customer Service Coordinator

Alsco; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Employee Assistance Program (EAP)

Job summary

Alsco is hiring a Customer Service Coordinator in Chicago, IL. The role focuses on enhancing customer loyalty through effective communication and coordination of service operations. You'll respond to customer calls, manage information flow within the service department, and ensure all customer needs are met efficiently.

The ideal candidate will have strong telephone skills, experience in customer service, knowledge of MS Office, and excellent communication abilities. Benefits include a 401K plan, health insurance, and paid time off.

Qualifications

• Excellence in telephone skills.
• Experience in customer service and sales.
• Proficiency in MS Office and administrative tasks.
• Strong verbal and written communication skills.
• Ability to manage time effectively.

Responsibilities

• Respond to inbound and outbound customer calls.
• Coordinate information flow within the Service Department.
• Build relationships and manage customer needs.
• Prepare and track service-related paperwork.
• Monitor competitive activity.

Skills

Telephone skills

Customer service

Sales skills

MS Office

Verbal communication

Written communication

Time management

Education

High School graduation or similar experience

Job description

Job Summary

The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager.

Essential Functions

• In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
• Make outbound calls or respond to inbound calls, performing tasks such as audits, up‑selling opportunities, problem resolution, sales lead referral, customer follow‑up and processing order requests.
• Coordinate the flow of information within the Service Department: maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
• Ensure customer loyalty and outstanding customer service with a sense of urgency.
• Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
• Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
• Monitor and report competitive activity.
• Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.

Additional Functions

• Work with and support other service personnel as required by supervision.

Qualifications

• Demonstrate excellence in telephone skills.
• Demonstrate excellence in internal/external customer service, sales and relationship building skills.
• Good experience and skills in MS Office and basic administrative tasks.
• Excellent verbal and written communication skills in English, ability to comprehend and follow direction, good time management skills and being a team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

High School graduation or similar experience.

Travel Requirements

None.

Typical Environmental Conditions

Offices and service areas of a typical industrial laundry facility, Service Center or depot.

Benefits

• 401 K Plan with Company Match
• Medical, Dental, Vision, and FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Employee Assistance Program (EAP)
• Benefits may vary for positions covered by a collective bargaining agreement. For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

Equal Opportunity Employer

Alsco Uniforms provides equal employment opportunities to all applicants and employees without regard to race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other status protected by applicable federal, state, or local law.

The Company also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable law.