Customer Service Coordinator

Alsco Uniforms; New Castle (DE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401 K Plan with Company Match

Medical, Dental, Vision, and FSA/HSA

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays

Employee Assistance Program (EAP)

Job summary

Alsco Uniforms is seeking a Customer Service Coordinator to drive customer loyalty by handling inbound calls and proactive outbound calls. The CSC coordinates information flow within the Service Department and follows up with customers to ensure satisfactory resolutions, reporting to the Service Manager.

This non-exempt, full-time role requires excellent telephone and customer service skills, proficiency with MS Office, and strong communication.

Qualifications

• Demonstrate excellence in telephone skills.
• Demonstrate excellence in internal/external customer service, sales and relationship building skills.
• Good experience and skills in MS Office and basic administrative tasks.
• Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Responsibilities

• Respond to customer service needs with courtesy and professionalism.
• Make outbound or respond to inbound calls, including audits, up-selling, problem resolution and order processing.
• Coordinate information flow in the Service Department, maintain logs, print reports and arrange deliveries.
• Build relationships, educate customers and proactively resolve concerns in collaboration with supervision.
• Prepare, distribute and track Welcome packets, renewals, service agreements and reports.
• Monitor and report competitive activity.
• Follow instructions, attend meetings and perform other tasks as directed.

Skills

Telephone skills

Customer service & relationships

Verbal and written communication

Time management & teamwork

Color/size/count accuracy

Education

High School degree or equivalent

Tools

MS Office

Job description

Job Summary

The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager.

Classification

Non-Exempt

Essential Functions

• In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
• Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
• Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
• Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
• Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
• Monitor and report competitive activity.
• Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.

Additional Functions

• Work with and support other service personnel as required by supervision.

Qualifications

• Demonstrate excellence in telephone skills.
• Demonstrate excellence in internal/external customer service, sales and relationship building skills.
• Good experience and skills in MS Office and basic administrative tasks.
• Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

• High School graduation or similar experience.

Travel Requirements

• None.

Typical Environmental Conditions

• Offices and service areas of a typical industrial laundry facility, Service Center or depot.

Our Benefits

• 401 K Plan with Company Match
• Medical, Dental, Vision, and FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Employee Assistance Program (EAP)

Benefits may vary for positions covered by a collective bargaining agreement.

For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

About Us

We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers’ operations.

At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth.

Equal Opportunity Employer

Alsco Uniforms provides equal employment opportunities to all applicants and employees without regard to race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or any other status protected by applicable federal, state, or local law. The Company also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable law.

Thank you for your interest in joining Alsco Uniforms. Employment is contingent upon successful completion of background and drug screening.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.