Customer Success & Service Coordinator

Alsco Inc.; Chicago (IL); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

401(k) match

Medical, Dental, Vision

Life Insurance

Disability Insurance

EAP

Job summary

Alsco Uniforms in Chicago is looking for a Customer Service Coordinator to strengthen customer loyalty by handling inbound calls and proactive outbound outreach. The CSC coordinates information flow with the Service Department and follows up with customers to ensure satisfactory resolution.

You will perform administrative tasks, prepare packets and reports, and support the Service Manager. Strong English communication, MS Office skills, and a customer‑first approach are essential for success.

Qualifications

• Excellent telephone skills.
• Excellent customer service and relationship building.
• MS Office proficiency and basic administrative tasks.
• Strong verbal and written English; good time management; team player.
• Ability to recognize colors, sizes and product types; basic counting.

Responsibilities

• Respond to customer service needs by phone and according to company policy.
• Make outbound calls and respond to inbound calls for audits, upsell opportunities, problem resolution, and order processing.
• Coordinate information flow within the Service Department, maintain call logs, print daily reports, and arrange deliveries.
• Ensure customer loyalty and outstanding service with a sense of urgency; build relationships and educate customers.
• Prepare and track Welcome packets, renewals, service agreements, and periodic reports.
• Monitor and report on competitive activity.
• Follow instructions, attend meetings and perform other tasks as directed by supervision.

Skills

Telephone skills

Customer service

MS Office

English communication

Time management

Team player

Education

High School diploma or equivalent

Job description

Alsco Uniforms in Chicago is looking for a Customer Service Coordinator to strengthen customer loyalty by handling inbound calls and proactive outbound outreach. The CSC coordinates information flow with the Service Department and follows up with customers to ensure satisfactory resolution.

You will perform administrative tasks, prepare packets and reports, and support the Service Manager. Strong English communication, MS Office skills, and a customer‑first approach are essential for success.