Customer Experience Service Advisor

Cochran Cars; Monroeville, Northern (Allegheny County, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Paid parental leave

401(k) with company match

Short term disability

Life insurance

Competitive pay plan

Job summary

Cochran Cars in Monroeville, PA seeks a Service Advisor who will own the customer experience in the service lane. You are the first point of contact, guiding owners from greeting to repair process while explaining options and coordinating scheduling.

Join an award-winning team with comprehensive benefits, ongoing development, and strong support for growth in a dynamic automotive service environment.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional and energetic work-style.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person.
• Schedule service appointments utilizing the available scheduling system properly.
• Obtain customer history and vehicle data prior to arrival when possible.
• Greet customers in a timely, friendly manner and obtain vehicle information.
• Document customer’s vehicle needs accurately and clearly on repair order.
• Inspect vehicle for damage and other needs.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Review Multi-Point Inspection format and ask for authorization.
• Check on progress towards completion. Contact customers regarding any changes in the estimate or promised time, and get authorization before additional repairs.

Skills

Organized

Manage others

Time management

Communication skills

Energetic work-style

Job description

Cochran Cars in Monroeville, PA seeks a Service Advisor who will own the customer experience in the service lane. You are the first point of contact, guiding owners from greeting to repair process while explaining options and coordinating scheduling.

Join an award-winning team with comprehensive benefits, ongoing development, and strong support for growth in a dynamic automotive service environment.