Customer Experience & Scheduling Specialist

LIMITLESS ELECTRIC LLC; Windsor Locks (CT); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Limitless Electric, LLC in Windsor Locks, CT is seeking a dependable, organized customer experience coordinator for a full-time in-office role. You’ll manage calls, texts, emails, scheduling estimates, service calls, and installations, ensuring every customer touchpoint is clear and professional.

The ideal candidate communicates well, stays organized, and takes pride in making customers feel valued. Training is provided, and there are opportunities for advancement within the growing team.

Qualifications

• Experience in customer service, scheduling, or dispatch roles.
• Familiarity with home-service operations and field coordination.
• Comfortable using scheduling software and basic computer tools.
• Ability to maintain accurate notes and respond professionally to inquiries.

Responsibilities

• Answering incoming customer calls and messages promptly.
• Schedule estimates, service calls, and installations; confirm details.
• Coordinate with electricians and field staff throughout the day.
• Maintain accurate customer notes and lead data; track sources.
• Explain differences between estimates, diagnostics, and scheduled work.
• Support office with day-to-day administrative tasks.

Skills

Customer service

Scheduling

Communication

Organized

Phone skills

Tech scheduling software

Tools

Housecall Pro

ServiceTitan

Job description

Limitless Electric, LLC in Windsor Locks, CT is seeking a dependable, organized customer experience coordinator for a full-time in-office role. You’ll manage calls, texts, emails, scheduling estimates, service calls, and installations, ensuring every customer touchpoint is clear and professional.

The ideal candidate communicates well, stays organized, and takes pride in making customers feel valued. Training is provided, and there are opportunities for advancement within the growing team.