Customer Service Scheduling Coordinator Electrical Home Services

LIMITLESS ELECTRIC LLC; Windsor Locks (CT); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Limitless Electric, LLC in Windsor Locks, CT is seeking a dependable, organized customer experience coordinator for a full-time in-office role. You’ll manage calls, texts, emails, scheduling estimates, service calls, and installations, ensuring every customer touchpoint is clear and professional.

The ideal candidate communicates well, stays organized, and takes pride in making customers feel valued. Training is provided, and there are opportunities for advancement within the growing team.

Qualifications

• Experience in customer service, scheduling, or dispatch roles.
• Familiarity with home-service operations and field coordination.
• Comfortable using scheduling software and basic computer tools.
• Ability to maintain accurate notes and respond professionally to inquiries.

Responsibilities

• Answering incoming customer calls and messages promptly.
• Schedule estimates, service calls, and installations; confirm details.
• Coordinate with electricians and field staff throughout the day.
• Maintain accurate customer notes and lead data; track sources.
• Explain differences between estimates, diagnostics, and scheduled work.
• Support office with day-to-day administrative tasks.

Skills

Customer service

Scheduling

Communication

Organized

Phone skills

Tech scheduling software

Tools

Housecall Pro

ServiceTitan

Job description

Benefits

• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Location: Windsor Locks, CT

Company: Limitless Electric, LLC

Position: Full-Time in-office position

Limitless Electric is growing, and we’re looking for a dependable, organized, people-focused team member to help manage our customer experience from the first phone call through scheduling and follow-up.

This role is ideal for someone who communicates well, stays organized, enjoys helping people, and takes pride in making sure customers feel taken care of.

You’ll Be Responsible For

• Answering incoming customer calls
• Responding to texts, emails, and online inquiries
• Scheduling estimates, service calls, and installations
• Confirming appointment details and customer information
• Following up on estimates and open opportunities
• Communicating schedule updates to customers
• Collecting photos and project information before appointments
• Maintaining accurate customer notes and records
• Tracking lead sources
• Helping ensure the right customer, address, phone number, date, and appointment type are entered correctly
• Coordinating with electricians and field staff throughout the day
• Helping customers understand the difference between estimates, diagnostics, and scheduled project work
• Supporting the office with day-to-day administrative tasks

We’re Looking For Someone Who Is

• Friendly and professional
• Excellent on the phone
• Confident communicating with homeowners
• Organized and detail-oriented
• Comfortable with computers, texting, email, and scheduling software
• Reliable and punctual
• Able to follow processes and checklists
• Comfortable handling multiple conversations at once
• Able to stay calm when schedules change
• Willing to take ownership of mistakes and solve problems
• Focused on delivering an exceptional customer experience
• Interested in growing with the company

What Matters Most to Us

At Limitless Electric, customer service is more than answering the phone.

We want every customer to feel that they are dealing with a professional company that communicates clearly, respects their time, and follows through on what we promise.

We are looking for someone who takes ownership of the customer experience and understands that small details matter.

Experience

Previous experience in any of the following is helpful:

• Customer service
• Scheduling or dispatch
• Home-service companies
• Electrical, HVAC, plumbing, or construction offices
• Call centers
• Sales support
• Housecall Pro, ServiceTitan, or similar software

Home-service experience is preferred, but we are willing to train the right person.

Schedule

Monday–Friday

Full-Time, In-Office

Windsor Locks, Connecticut

This is not a remote position. Limitless Electric will provide the workstation, computer, and tools needed to perform the role.