Customer Experience & Scheduling Specialist

Eddy; Aberdeen (NC); Hybrid; USD 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid holidays including Birthday

Bonuses and commissions

Zusammenfassung

Pine N' Dandy Plumbing is hiring a Customer Service Representative in Aberdeen, NC. The role focuses on delivering quality customer care, handling calls, scheduling service visits, and supporting staff with administrative tasks to ensure smooth operations.

You will interact with customers, technicians, and internal teams, maintaining professional communication, accuracy in records, and a positive, service-oriented attitude in a fast-paced office setting.

Qualifikationen

• 1+ year experience in a similar office setting.
• Excellent phone communication skills and professional telephone etiquette.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment.
• Proficiency with computer systems and software.
• Ability to learn and utilize service management software.
• Ability to work on a team to meet goals.

Aufgaben

• Handling Customer Interactions: Answering incoming calls and addressing customer inquiries.
• Providing excellent customer service and resolving customer issues.
• Maintaining a professional and courteous demeanor.
• Scheduling and coordinating service calls.
• Administrative Tasks: Creating job tickets for service calls.
• Updating customer files and maintaining accurate records.
• Potentially handling payment collections.
• Following up on service calls.
• Communicating effectively with customers and technicians.
• Relaying important information and updates.

Jobbeschreibung

Pine N' Dandy Plumbing is hiring a Customer Service Representative in Aberdeen, NC. The role focuses on delivering quality customer care, handling calls, scheduling service visits, and supporting staff with administrative tasks to ensure smooth operations.

You will interact with customers, technicians, and internal teams, maintaining professional communication, accuracy in records, and a positive, service-oriented attitude in a fast-paced office setting.